It feels like I need to just obtain a connector to enable the two to fit. The metal box in photo 3 looks like a likely contender. The Openreach sockets do not work for Virgin Media. Call the pre-installation and delivery team on 0800 052 1734. Some properties do not have a wall socket, only a cable. on 18-05-2022 19:55. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Networking and WiFi. Hi there. Email. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. . 0 Kudos Reply. Having re-plugged my phone into the wall socket there is still no dial tone but the phone still works!Got my virgin media self install kit but I don't have a virgin socket. Been having problems with my landline not working for some time, rang VM and they sent me a Hub 3 to replace the old cable modem I had. Most QuickStart kits have just 6 cables, connectors and powerlines to. There were many cable companies that originally built the networks in the early 1990s. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday. 68K; 134; 249; Matthew_ML. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. I have also checked outside and there is no box either on my property or on my boundary wall. Should’ve checked this before I ordered. But I have no Virgin Media Wall socket in my house. Account - Cable. You might like to try giving full details here first to get some advice. I have signed up as a new user for Virgin Fibre. Connect the Hub’s power cable with the blue tab. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. QuickStart, set up and connections. on 06-03-2023 09:36. The cable going in will be a double “shotgun barrel” type cable. Virgin Media network is easy 1 Have a look in the box and make sure everything you ordered is in there. Awful first impressions of Virgin Media. TiVo. If no. 0 Kudos Reply. When plugged into either cable the hub just - 5440321. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. (I did this video to help/guide new engineer as I did not find any for my self when I started. Security matters. Re: No Virgin media wall socket. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. These enter my house via an air brick/vent very close to. Tried looking but can't see a way to book an engineer for this? Thanks. Aug 8, 2019. Call the pre-installation and delivery team on 0800 052 1734. We do not have an internal VM box to plug the round ended cable into. I just got Virgin Media kit and read all information carefully and checked - 5200805You can book a technician either by phoning customer support, or waiting for staff to reply here. 1 [or 192. Solved: I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. Turn on and start the Box. Now another team needs to fix that cable but the technician booked my appointment for 28th as per the message i Booking an engineer is easy with Virgin Media. Long story short, I need an engineer to come and re-install the coax from the brown box outside as whichever company supplied the previous tennants internet/phone has cut the virgin media cable outside to install their own cable through the hole. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Inside the spare room, the coax cable goes into the white VM internal wall box with just a TV actuator attachment attached (see pic), and the telephone cable goes into. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I am attaching photos of what i can find in. I have ordered the quick setup kit for M125 Fibre Broadband, but there is no Virgin Wall socket in my flat. Can I have engineer visit and setup it? Thanks. Entertain me; Broadband Deals. Subscribe to RSS Feed; Mark Topic as New;. Stay safe online. but I believe if the system has allowed self install VM has been installed in the past . The socket you need will be marked with the Virgin Media logo. Virgin Fibre Areas only. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do n. All the wall sockets I can see are for BT. Please help - 5208212. Volt. on 27-01-2023 17:22. Tudor. I’m also looking to have my virgin media wall socket moved, can someone please get in touch to advise. I'm a Very Insightful Person, I'm here to share knowledge. If you are already an existing customer and want the point moving then there would be a £25 non fault call out charge (it used to be £99) to do the. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. No Virgin media wall socket. The cable on the right looks like is for a Freeview TV antenna. At least 30Mbps download speeds in every room or £100 one-off credit. Reply. In response to Jonny-M. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Plug the cables into the Hub. 3K; 6. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. on 01-12-2022 11:22. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsIf you want a proper wall box fitting you would need to call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Overall, Virgin Media aims to make the installation process as smooth and hassle-free as possible, and their customer service team is always available to answer. Damaged Wall socket. Admittedly these will make more sense if you already have a basic. The wall socket has a thick plug bit. Options. When I proceeded to set up my Hub 3 I quickly realised that. . Thanks for posting in regards to moving a wall socket, we appreciate you raising this via the forums. I have only got one rectangular shaped white socket. Thank you very much 🙂. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. #2. The box and cables may have been removed by the previous occupiers. £8p/m extra or included with Gig1 or Volt. TV on the go. (I did this video to help/guide new engineer as I did not find any for my self when I started. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However, I do not have any of the specified wall sockets available. TEL1 on the hub should take on your. I am so sorry to hear that you seem to be missing a wall socket in the home. The existing cables will be screw-on (11 mm spanner or pliers required). Can you help? Many Thanks. That is a rooftop aerial outlet for Freeview TV. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. VM phone sockets are not used for Broadband services, & as far as new customers are concerned are now obsolete, as the phone service is provided via sockets on the Broadband hub. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. . Look outside for a brown or grey VM box on the wall and trace the cable to the inside. We would like this to be re-located please into our living room on ground floor. Everything you need is posted to you. Or call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Back a step Step 4 Finish connecting and start up the new TV box Push the white cable that was attached to the old TV box,. 52. For more information please visit:I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. Call the Pre-installation and delivery team on 0800 052 1734. Push the white cable with the black label into the Hub. Kit arrived today…no wall box so unable to install. I got what you mean of the adapter piece, but when I unscrew it, it seems the size of the adapter is not that compatible with the isolator cable. The isolator has a terminator cap (marked below) fitted to the open end. From there it is going into the white distribution amplifier. Well I can't seem to find anything like that and the closest thing I can find is a. I noticed Hub5 has ethernet sockets, but game consoles and pcs are too far to connect to the Hub5 directly. Hi team . I’m a new Virgin customer, and the previous occupants used a different provider. 2. Can anyone help? - 5374447. Vonage 2nd line. No Virgin Media wall socket on 16-10-2022 22:48. 1. However the wall socket doesn’t have the correct connection for the cable with the hub. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. 150 from a. Tudor There are 10 types of people: those who understand binary and those who don't and F. No Virgin Media Wall Socket on 13-04-2022 14:47. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. Volt. Koda. The team are busier than usual with install and fault visits so you would've been provided with the earliest possible appointment. Options. The first thing is to start making alternative arrangements for your internet connectivity. Plug the cables into the hub. I don't longer work there. in Email 17 hours ago; Virgin Media cable installation with no permission in QuickStart, set up and connections yesterday; Water coming up through pavement next to vm chamber in. I wanted. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. Hi , I received the hub 3 virgin media broadband. Check out the purple envelope in the top right hand corner for a private message from me, and I'll. Buy Multimedia Sockets at Screwfix. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. If you are not going to use the splitter, then probably best to connect direct to the wall box for your broadband and totally bypass it. However, I do not have any of the specified wall sockets available. For that I can't use the - 5118502. Customer since 1993. Switched On Families. Mobile Your Account. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. If there’s already a cable plugged into your Virgin. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Re: My Flat doesn’t have wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Browse Virgin Media Virgin Media Community. both appear. Subscribe to RSS Feed; Mark Topic as. We just moved in to a new house which already had a virgin wall socket, got the Wi-Fi set up fine, when I’ve gone to connect the TV box I’ve realised the wall socket is on the other side of the room from where the telly is and there is no way I can plug it into there for it to then reach the tv and due to the room layout/furniture can’t move the TV. 0 Kudos. Options. I don't work for Virgin Media. Could an engineer be arranged to install please as my account is due to go live today. Manage Your Account. Home Phone. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). Just choose QuickStart when you order, then use what comes in the box to set up your chosen services in your own home. . I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. The Virgin Media connection can be loose cable, perhaps from the outside you can see where it enters. A 3m cable will probably suffice, but as suggested it’s probably best to see what the VM engineer seems feasible. Discover how Virgin Media services are installed. and view the images for a range of different wall box options. Get virgin engineer to move the wall socket. Tudor. . @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Can't find a VM wall socket I only have this (will try and post a picture), which leads - 5292896. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Virgin offers self-install to properties that have recently had a service. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. on 08-02-2023 13:33. I received my broadband kit today but sadly I'm unable to use it right away due to the lack of a virgin media wall socket. All the wall sockets I can see are for BT. You can also check for a loose cable as not all properties have a socket. I've tried all the things anyone will suggest about different phone, checking it's plugged in etc. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches vi. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Networking and WiFi. Save £105. The VM adapter connects as per image below (though your adapter may well be white in colour, not black). The connector with the yellow label looks like your VM connection, the other two look like satellite. Re: Wall socket. The cable can be a loose wire as well as a socket, external cables may give a clue as to the location. These are the parts I could find, they were screwed into the end on the coaxial cable. Sign in . Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. VM will usually only supply a Quickstart to a property that had VM previously. called the delivery team and they managed to book a technician for me. VM don't use fibre inside the property. We can certainly work to get an engineer booked in to get this installed. Options. just moved in, can see the brown cable coming in from outside but there's no VM. Back a step. 1 ACCEPTED SOLUTION. No virgin media wall socket in QuickStart, set up and connections yesterday; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayI have had my broadband delivered and i haven't got a wall socket so i can not set up my broadband - 5321911. There are 10 types of people: those who. There is a special free number to call or wait 2 or 3 days for a VM staff member to get to your post. There’s even no BT wall socket. He will drill through into the lounge and connect an internal access point to the brown box on. 15 March 2021 at 12:49PM. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Forum; Apps. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. Plug into the Hub. Broadband. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023We recently received our router and cables. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. in Networking and WiFi Sunday; No Virgin Media Wall socket . . Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. provided, I shall give them a call tomorrow. Browse Virgin Media Virgin Media Community. Options. Follow these steps to install your virgin Media Broadband, TV and Phone service. Virgin Media;. Virgin. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). look forward to at least 5 weeks before you are connected . Entertain me; Broadband Deals. Threatened "Do this within 12 hours. VM BB TV Landline. Phone. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. My wall socket has fallen off as it was behind my sofa does anyone know if I come back to Virgin if this can be fixed?. Get the Hub ready by connecting the wires. Hey Bilalkhera92, thank you for reaching out and I am so sorry to hear you have no socket. Try the automated service status number 0800 561 0061 to check for any faults in your area. I don't work for Virgin Media. Can't get through to anybody for help! 0. Options. Broadband only; Fibre broadband; Switch broadband; Gigabit. Failing this. 0 Kudos Reply. TV. I seem to have two wall sockets for Virgin Media in my house. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsOur router was delivered, and we do not have the requisite Virgin Media wall socket for the Hub 4. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. on 14-09-2022 12:00. I cannot find a Virgin wall socket within my flat. You can also check for a loose cable as not all properties have a socket. Virgin Media Community; Broadband; QuickStart, set up and connections; No wall socket; Options. Also there will be an external, often brown, omnibox. We can certainly get a move of the equipment. Mobile Your Account. Hi, I’ve recently moved into a flat, befor ordering I checked if virgin media was already installed there ( it is, there is a virgin media box outside the property ), a lady from virgin media also came to the flat the day I moved in to collect the previous tenants hub, I ordered via live chat and they recommended the self set up so, I got the quick set. Try the automated service status number 0800 561 0061 to check for any faults in your area. Connecting broadband cables to the wall in Networking and WiFi 2 hours ago Wrong wall connection in QuickStart, set up and connections yesterday Installation damaged wall in QuickStart, set up and connections yesterdayI will be installing Virgin Broadband, TV & home phone soon but just wanted to check if it matters that I have two Virgin wall sockets in different rooms from a previous owner. TV. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Virgin Phone Switchover. Sadly a lot of sockets get removed from properties, which VM have no knowledge of. All forum topics; Previous topic; Next. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Mobile Your Account. Phone sockets on the wall won't work for new customers unless they have been linked to the hub's phone connection. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Account - Cable. Step 4. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. Joining in Options. All. 39K;Solved: Hello I have a problem as my wall socket cable does not fit my actual wall socket. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I can't find an internal wall socket. 1 ACCEPTED SOLUTION. Stream from Virgin Media. But I have no Virgin Media Wall socket - 4942192 - 2. 29-12-2022 20:58 - edited 29-12-2022 21:00. virgin media internal wall box. The old house has a powered line (the white plug with the green light) probably because the street cabinet is far away, and the signal needs a boost. Hi. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. on 27-01-2023 17:22. Just had self installation delivered, have no wall socket just two cables from the wall. Dear Sir/Madam, With regrad to my newly contract with virgin media, unfortunately I could not find any wall socket at home. When I proceeded to set up my Hub 3 I quickly realised that. Is it necessary to plug the cable to socket for having wifi, if so what can I. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Trace the short stub of cable going through the wall and see if it goes outside to the plastic omnibox where the VM cable comes in from the street. I just found a box in the closet which has a cable indicated as CABELCON 4. Dave. . Options. Options. Entertain me; Broadband Deals. I don't have a Virgin wall socket. 4 Connect the powerCall the Pre-installation and delivery team on 0800 052 1734 see if they can help - 5088726Sky Q can use the Virgin Media broadband service over wifi. 0 Kudos ShareNo virgin media wall socket. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. We have tried plugging it into the only box we found it would fit but no luck. in QuickStart, set up and connections 55 minutes ago; No virgin media socket in house in QuickStart, set up and connections an hour ago; Wiring issue in QuickStart, set up and connections yesterday; No Virgin Media wall socket in my apartment in QuickStart, set up and connections yesterday Re: no virgin media wall socket on 16-07-2022 14:04 The same issue is happening to me- just received my QuickStart kit for Hub 3 but can find no Virgin Media wallsocket and only have a virgin media Ethernet port in my wall. There should be a screw F socket on the bottom where the cable is now just pushed onto. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?QuickStart, set up and connections. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. We have ethernet wall sockets in most of rooms in our house, and they worked great with other companies broadband. Hello! I had quick start broadband delivered today after being told our new property could receive VM but when we’ve gone to instal - 5399079. Gaming Support. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. But I have no Virgin Media Wall socket in my - 5383603. kkd1. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put. Hi all, I have just moved in an apartment and received my Virgin Broadband kit, but i cannot find the virgin media socket, please help, thanks so much! Hi kcng_eddy, thanks for joining our help forums and welcome to the VM community. to be phone lines. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. 12-10-2022 18:51 - edited 12-10-2022 18:59. If you had any further enthusiasm. Options. . The other is marked TV, & this is used for TV & Broadband. But I have no Virgin Media Wall socket in my house. Sometimes there is no wall box, just a trailing cable. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Plug the cordless base station into the VM hub and use cordless handsets around the home as required. VM broadband connects to the larger box types using coaxial cable (not a conventional telephone socket). Thank you for the tel no. Is it possible that part of the cable from the previous user h. See where this Helpful Answer was postedI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. I will private message you now to confirm your details. Options. Available with M50 broadband or faster. We have tried plugging it into the only box we found it would fit but no luck. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. on 15-02-2022 10:03. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; No virgin media wall socket mattz1106. Explain what needs to be done and book an engineer visit. Virgin Media Community; Broadband; QuickStart, set up and connections; Moving virgin media wall socket; Options. Virgin media wall socket for broadband is not what js shown on the installation guide. Old Virgin Media box and poor signal. • Using your TV remote push the Input, AV or Source button. 6. Connections to Virgin Media equipment are clearly marked in both cases. Community; Volt. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsHow and where do i book a technician for broadband in QuickStart, set up and connections yesterday; Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterdayHi there @harpreetsingh21. Sign in . Look for an omnibox on the outside of your property and try and trace the cable. But be clear why you need the visit, because if there is no actual fault found with Virgin's own equipment there will be a charge of £25. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. I’ve seen other folks with similar problems advised to ring Virgin to book an appointment with an engineer, but I can’t get through on. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). If you look into the back of your Hub, you'll see a port named. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. Checked the forum the NTL box in my bedroom can be used for internet and I can connect to the internet now. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. Insulator and Housing Latest Design Original Equipment 45 Angled Wall Socket with Modular Euro Style White Wall Box for Virgin Media Digital TV & Fiber Optic High Speed Broadband Internet Services New or : Combine media outlets by replacing the cover plate with a module of your choice. 3 weeks ago. I'm at the stage where I need to plug the -. The one thats on the bottom is the one you need for Virgin. I've looked for an external box but cannot. on 04-02-2023 11:17. But I have no Virgin Media Wall socket in my house. Plug into the Virgin Media wall socket. ^Martin. Luckily, most newer computers have. It may just be a cable rather than an internal wall box. I’ve just received my quick start package. A network adapter – you’ll need this for every computer you want to connect. I am so sorry to hear that you have faced an issue with your installation, I would be happy to take a look into this with you via a Private Message. If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. VM BB TV Landline. I've tried also plugging the phone into the hub, but the router settings say "telephony disabled" and there is again no phone line at all. What to expect with broadband installation.